Terms and Conditions

Agreement to Terms

By using the Platform, the Customer agrees to these Terms and Conditions, forming a legally binding contract with the Company. Non-agreement requires immediate cessation of use.

Representations and Warranties

Each party represents and warrants that:

It has full power and authority to enter into, perform, and deliver this agreement.
All information provided is true, accurate, and complete.
It has taken all necessary actions to authorize execution and performance.

Customer Further Warrants:

Obtain all requisite end-user consents (e.g., patients) for data shared with the Company, in compliance with applicable laws (e.g., DPDP Act, GDPR, HIPAA).
Maintain robust internet and system infrastructure to support Platform functionality.

Confidentiality

Definition

"Confidential Information" includes all non-public data, trade secrets, intellectual property, and Platform-related materials disclosed by either party.

Obligations

Each party shall protect the other's Confidential Information with at least the same degree of care as its own, and shall not disclose it except as required by law or to perform this agreement.

Exclusions

The Company is not liable for breaches of applicable laws arising from data or consents provided by the Customer or its end-users.

Data Ownership & Usage

Customer Data

The Customer retains ownership of raw data provided to the Platform (e.g., patient feedback, clinical notes). The Company acts solely as a data processor under DPDP Act, GDPR, and HIPAA.

Consents

The Customer shall obtain, maintain, and provide copies of all end-user consents required by applicable laws for data shared with the Company.

Company Rights

The Company may utilize data generated through processing, including anonymized, aggregated, or derived data, for research, analytics, publications, or Platform enhancement.

Intellectual Property

Company Ownership

The Platform, including all software, algorithms, AI models, and related materials, is the exclusive property of the Company.

License

The Company grants the Customer a non-exclusive, non-transferable, revocable license to use the Platform during the subscription term.

Restrictions

The Customer shall not reverse-engineer, decompile, modify, or distribute the Platform, or use it for unauthorized purposes.

Contact Points

Get in touch with our specialized teams for immediate assistance

Sales & Pricing

sales@medfeed.ai

Billing & Cancellations

billing@medfeed.ai

Data Protection Officer

dpo@medfeed.ai

Security Incidents

security@medfeed.ai