Put MedFeed to work on your accreditation.
Working towards accreditation, or keeping it? Whatever standard you answer to, MedFeed helps you listen to patients, act on what they say and show the record. Tell us your standard and we will work through it with you.
Demo uses fictional data. No patient information needed.
Every standard asks three things. Showing is the hard part.
- 01Did you listen?
- 02Did you act?
- 03Can you show both?
- Heard7 Oct, 21:40
What was said, in the words it was said.
Each voice keeps its recording, transcript and translation, dated, with its ward or clinic.
ਡਿਸਚਾਰਜ ਦੇ ਕਾਗਜ਼ਾਂ ਲਈ ਅਸੀਂ ਪੰਜ ਘੰਟੇ ਉਡੀਕ ਕੀਤੀ। ਕਿਸੇ ਨੇ ਨਹੀਂ ਦੱਸਿਆ ਕਿ ਦੇਰੀ ਕਿਉਂ ਹੋ ਰਹੀ ਹੈ।
We waited five hours for the discharge papers. Nobody told us why there was a delay.
- Heard7 Oct, 21:40
- Picked up8 Oct, 12:20
- Done8 Oct, 16:05
- Prevent8 Oct, 16:05
Who picked it up, and what they did.
An owner, a due time, a closing note and a preventive step, written by whoever did the work.
Called Gurpreet Kaur. The hold-up was the pharmacy clearance; papers are ready and the family has been told. Linked to Discharge before noon.
Arjun Mehta · 8 Oct, 16:05 · from the phoneGrouped into project Discharge before noon.
The record a reviewer would be handed.
The follow-up record and the corrective and preventive action log, dated and attributed.
The record
Admission and discharge and five other areas · last 30 days
One concern, closed
- Heard
- 7 Oct, 21:40 · Ward 5, Bed 3 · Punjabi
- Said
- ਡਿਸਚਾਰਜ ਦੇ ਕਾਗਜ਼ਾਂ ਲਈ ਅਸੀਂ ਪੰਜ ਘੰਟੇ ਉਡੀਕ ਕੀਤੀ। ਕਿਸੇ ਨੇ ਨਹੀਂ ਦੱਸਿਆ ਕਿ ਦੇਰੀ ਕਿਉਂ ਹੋ ਰਹੀ ਹੈ।We waited five hours for the discharge papers. Nobody told us why there was a delay.
- Sorted
- Admission and discharge · Discharge delay
- Picked up
- Arjun Mehta, discharge coordinator · 8 Oct, 12:20Suggested by MedFeed 21:43; approval by Priya Nair
- Done
- Family called; pharmacy clearance explained; papers completed.
- Closed
- 8 Oct, 16:05Note by Arjun Mehta, from the phone
- Prevent
- Grouped into project Discharge before noon.
Corrective and preventive action log
| Heard | What was said | Picked up by | What was done | Prevent | Closed |
|---|---|---|---|---|---|
| 7 Oct, 21:40 Admission and discharge · Punjabi | We waited five hours for the discharge papers. Nobody told us why there was a delay. | AMArjun Mehta | Family called; pharmacy clearance explained; papers completed. | Grouped into project Discharge before noon. | 8 Oct, 16:05 |
| 7 Oct, 16:40 Admission and discharge · Punjabi | Some items on the bill did not make sense, and there was nobody at the counter to explain them. | AMArjun Mehta | Billing officer called the family and walked through the bill. | Billing desk staffed until 20:00 on weekdays. | 7 Oct, 19:10 |
| 7 Oct, 14:22 Housekeeping · Hindi | The bedsheet has not been changed for two days. | RFRita Fernandes | Linen changed; ward linen log checked. | Linen change added to the four-hourly check sheet. | 7 Oct, 15:05 |
| 7 Oct, 11:03 Nursing · English | The call bell near bed eleven does not seem to work. | JDJoseph D'Souza | Call bell wiring replaced and tested with the charge nurse. | Weekly call-bell test on every ward. | 8 Oct, 09:30 |
| 5 Oct, 10:15 Diagnostics · English | Nobody could tell us when the scan report would be ready. | SKSameer Kulkarni | Report shared the same afternoon; family called. | Expected report date written on every collection slip. | 5 Oct, 16:20 |
| 3 Oct, 19:48 Facilities · Hindi | The water dispenser on the second floor has been empty since morning. | JDJoseph D'Souza | Dispenser refilled; supplier delivery moved to 07:00. | Dispenser levels added to the facilities evening round. | 3 Oct, 20:30 |
Already run a mandated survey? MedFeed sits beside it.
The open voice a fixed questionnaire leaves out, and the follow-up it does not track.
- Cleanliness of your room
- Courtesy of the staff
- Explanation of your treatment
- Your overall experience
“We waited five hours for the discharge papers. Nobody told us why there was a delay.”