Pricing & Credits Policy

1 Billing Structure

The Platform operates on a subscription-based model for module access, with usage-based credits for voice minutes processed by agents, charged exclusively in Indian Rupees (INR). Overseas Customers bear all currency conversion fees imposed by their bank or payment processor.

ElementStandard ChargeNotes
Base Module Access₹10,000 / module / monthCharged per activated module (Voice Feedback Module, Intelligent Notes Module, Task Management Module).
Agent Usage CreditsPre-paid in bundlesDebited per recorded voice minute processed by any agent (Medical Feedback Analyst, ScribeDM, Operations Officer), per the Company's rate card, available upon request.
CurrencyIndian Rupees (INR)All invoices issued in INR; Customer bears foreign exchange conversion costs.

2 Credits Mechanics

  • Non-Expiring Credits: Credits remain valid while the Customer's account is active and in good standing (i.e., no outstanding payments or violations of this Policy Pack).
  • Non-Transferable: Credits are tied exclusively to the Customer's MedFeed tenant and cannot be transferred, resold, or shared.
  • Rate Card: Credit rates vary by AI model (e.g., low or high algorithms), as disclosed in the rate card. The Company may adjust rates with 30 days' notice.
  • Overages: Exceeding prepaid credits triggers automatic billing for additional credits at the prevailing rate, unless otherwise agreed in writing.
  • Taxes: All charges exclude applicable taxes (e.g., GST), which are the Customer's responsibility.

3 Payment Terms

  • Invoicing: Invoices are issued monthly, due within 10 days. Late payments incur a 2% monthly interest charge or the maximum permitted by law.
  • Disputes: Customers must notify the Company of billing disputes within 5 days of invoice receipt, or the invoice is deemed accepted.
  • Suspension: Non-payment for 15 days may result in immediate account suspension or termination at the Company's sole discretion, with no liability for data loss or service interruption.

Contact Points

Sales & Pricing

sales@medfeed.ai

Billing & Cancellations

billing@medfeed.ai

Data Protection Officer

dpo@medfeed.ai

Security Incidents

security@medfeed.ai