Pricing & Credits Policy
Free Pilot Program for First 100 Hospitals
What You Get
- ₹5,000 usage credit included
- ₹10,000/module/month access fee waived for first year
Transaction Fee
Users preload wallets and pay per minute of service, reflecting the time-based nature of AI agent processing, similar to paying human operators. The transaction fee is based on the cost incurred to the platform.
Per-Minute Service Rates
Feedback System
Multilingual
Full language support
| Service | Multilingual | English Only |
|---|---|---|
MultilingualFull language support | ₹10/min Premium | ₹7/min Standard |
Scribing System
Ambient Diction with EMR (Multilingual)
Premium multilingual support
Clinical Scribing with EMR (Multilingual)
Clinical focus multilingual
Ambient Diction - Transcript only (Multilingual)
Transcript without EMR
| Service | Multilingual | English Only |
|---|---|---|
Ambient Diction with EMR (Multilingual)Premium multilingual support | ₹15/min Premium | ₹10.5/min Standard |
Clinical Scribing with EMR (Multilingual)Clinical focus multilingual | ₹12/min Premium | ₹9/min Standard |
Ambient Diction - Transcript only (Multilingual)Transcript without EMR | ₹9/min Premium | ₹5.5/min Standard |
Task Management
Patient-integrated tasks
Additional charge to base service
Non-patient (employee) tasks
Internal operations management
| Service | Multilingual | English Only |
|---|---|---|
Patient-integrated tasksAdditional charge to base service | ₹3/min Premium | ₹3/min Standard |
Non-patient (employee) tasksInternal operations management | ₹9/min Premium | ₹9/min Standard |
Pricing Philosophy
• Automation, intelligence, and operations are bundled into per-minute rates, simplifying billing and mirroring human operator efficiency.
• Usage-based pricing scales with demand, encouraging frequent use without upfront commitments, supporting exponential network effects.
• Per-minute rates reflect AI processing time, ensuring fairness as multilingual feedback costs more due to complex NLP.
• We want to ensure equitable access to all so the prices will remain usage based.
Billing Structure
The Platform operates on a subscription-based model for module access, with usage-based credits for voice minutes processed by agents, charged exclusively in Indian Rupees (INR). Overseas Customers bear all currency conversion fees imposed by their bank or payment processor.
Base Module Access
Charged per activated module (Voice Feedback Module, Intelligent Notes Module, Task Management Module).
Agent Usage Credits
Debited per recorded voice minute processed by any agent (Medical Feedback Analyst, ScribeDM, Operations Officer), per the Company's rate card.
Currency
All invoices issued in INR; Customer bears foreign exchange conversion costs.
| Element | Standard Charge | Notes |
|---|---|---|
| Base Module Access | ₹10,000 / module / month | Charged per activated module (Voice Feedback Module, Intelligent Notes Module, Task Management Module). |
| Agent Usage Credits | Pre-paid in bundles | Debited per recorded voice minute processed by any agent (Medical Feedback Analyst, ScribeDM, Operations Officer), per the Company's rate card. |
| Currency | Indian Rupees (INR) | All invoices issued in INR; Customer bears foreign exchange conversion costs. |
Credits Mechanics
Non-Expiring Credits
Credits remain valid while the Customer's account is active and in good standing.
Non-Transferable
Credits are tied exclusively to the Customer's MedFeed tenant and cannot be transferred, resold, or shared.
Rate Card
Credit rates vary by AI model. The Company may adjust rates with 30 days' notice.
Overages & Taxes
Exceeding credits triggers automatic billing. All charges exclude applicable taxes (e.g., GST).
Payment Terms
Invoicing
Invoices issued monthly, due within 10 days. Late payments incur 2% monthly interest.
Disputes
Notify billing disputes within 5 days of invoice receipt, or invoice is deemed accepted.
Suspension
Non-payment for 15 days may result in immediate account suspension or termination.
Contact Points
Get in touch with our specialized teams for immediate assistance
Sales & Pricing
sales@medfeed.aiBilling & Cancellations
billing@medfeed.aiData Protection Officer
dpo@medfeed.aiSecurity Incidents
security@medfeed.ai© 2024 MedFeed AI • All pricing subject to change with notice • Terms apply